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Cancellations and No Shows
As a small barbershop, our personal and professional income is based solely upon the barber services provided to you, our clients. Every effort will be made on our part to accommodate any requests made as needed. In return our expectation is that you the client, will make every effort to be keep your scheduled appointment. While we understand that circumstances may arise that will require a possible cancellation or rescheduling of an appointment, the following policies are in place to ensure that we can accommodate all of our valued clients as efficiently and effectively as possible given the limited amount of available appointments per week.
6 hour advanced notice is required for any appointment cancellations. The online booking service will allow you to cancel your appointments as necessary. For any cancellation less than 6 hours, the client will be charged for the full price of the missed service at the discretion of the barber.
Failure to show up for a scheduled appointment without canceling it online, or without first contacting us by way of telephone, text or email, will cause a client to be charged for the full price of the missed service. Furthermore, we reserve the right to refuse future services to any clients for failure to show up for an appointment without the courtesy of an advanced cancellation or notification.
To ensure that we deliver the best possible haircut, shave and customer service to our clients, we have allocated the necessary time to complete each service. Arriving on time for your scheduled service(s) insures the proper time necessary for us to comfortably complete your services. We regretfully cannot satisfactorily complete any service if a client arrives more than 10 minutes late, and we reserve the right to decline any service to a client who is 10 minutes late for their scheduled appointment. Clients late more than 10 minutes without first contacting their barber by way of telephone, text or email, will be charged for the full price of the missed service.
EFFECTIVE OCTOBER 2017
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